Terms & Policies
WEBSITE USAGE TERMS AND CONDITIONS
Welcome to the Marlo website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
It is your responsibility to ensure that any product information or delivery service meets your specific requirements.
You acknowledge our copyright over the design, layout, look, appearance and graphics and written content.
You acknowledge that unauthorized use or infringement of that copyright may give rise for us to a claim for damages against you.
For your convenience, this website may also include links to other websites. This does not signify that we endorse that website.
For your information, all trademarks reproduced in this website, which are not the property of Marlo are duly acknowledged.
Marlo is a MADE Brand www.madeand.co
Use of this website is subject to the laws of the European Union.
Contractual partner of the customer is:
Saddle & Sail Unipessoal Lda
Head Office:
Quinta da Encosta Velha
C.P. 2046A, Lote 152
8650-067 Budens
Portugal
CONTACT
Telephone number & whatsapp: +351 910 589 186
Mon to Fri: 9:30 am to 5 pm
Email address: hello@marlo.life
Homepage: www.marlo.life
Registered in Portugal.
IVA ID No: 516193961
Ordering
To process an order, go through the following steps:
I. Depending on the product type, you can select the quantity, colour, size, and other properties and then click on “ADD TO CART” to place the items in your shopping cart without obligations.
II. If you would like to purchase items from your shopping cart, click on “PROCEED TO CHECKOUT ”. This will take you to the ordering process.
III. Enter your delivery address and click on “NEXT”.
IV. Select a payment option. Depending on the payment method, you may need to make further entries. Then click on “NEXT”.
V. Before you send your order, you will receive an overview of all the data of your planned order (in particular billing and delivery address, product, price, quantity, payment method) in the fourth step. Here, you will be asked to confirm that your details are correct. You can also correct or change your order data here by clicking on “CHANGE”.
VI. Click on “BUY “ to place your legally binding order.
After receipt of the order, you will receive an email. This email confirms that we have received your order (hereinafter referred to as “ORDER CONFIRMATION”). Upon receipt to the order confirmation, we accept your offer and the purchase contract is concluded.
VII. We save the text of the contract and send you the details of your purchase, including the General Terms and Conditions with the order confirmation. You can save and print these.
You can also order our products by phone on +351 910 589 186 (Mon to Fri 9 am to 5 pm).
Returns
All returns must be communicated & reported to Saddle & Sail Unipessoal Lda for approval before they are physically sent back to us. Failure to follow our returns procedure may lead to delays in us issuing refunds.
The returns procedure is as follows:
Report the return to your customer representative at Saddle & Sail Unipessoal Lda quoting the invoice number and reference. If the return is due to damage then please attach photographic evidence of the damaged item.
Your Account Manager will raise a return on Our system and send You a returns form to be attached to the package. If a replacement is required, Your Account Manager will arrange this.
Collection or drop off to be arranged.
The return will be accepted into Our warehouse and inspected.
Credits where necessary, will be raised.
Please note that We will not issue a credit note where only part of a set is returned, therefore please make sure all cushions, glass parts, fixing kits, and all components are also returned with the furniture. We have the right to deny a credit if We receive a partial return of the Goods.
Customer Change of Mind
If You are returning Goods due to a customer change of mind, We must:
Receive notice in writing that You intend to return an item and agree to the return.
You will be liable for the cost of returning the Goods.
The Goods must be returned in their original packaging in such a state that they can be re-sold without the need for discounting.
If the Goods are returned without the original packaging or if the packaging has been damaged, they must be returned safely wrapped and suitable for transit and You will be liable for a re-packaging fee of €35.
Inspection and Acceptance of Goods
You (customers) must inspect the Goods on delivery or collection. If You identify any shortages, You should report this firstly on the delivery date and then inform Us in writing within 48 hours of delivery, providing details. Shortages to a delivery or collection will be rectified once an internal investigation has been carried out and the shortage agreed by both parties.
If You identify any damages, You must inform Us in writing within 48 hours of delivery, providing details of the invoice, details of the damaged Goods and photographs to show the damage and packaging. Once satisfied that the Goods are defective, We will;
Arrange for a return to be raised and Your Account Manager will email You a Returns Note which must be returned attached to the damaged item(s).
Once We receive the returned Goods, the Goods will be inspected.
Subject to Your compliance with this clause and/or Our agreement, We will as appropriate repair, replace or refund part or all of the Goods.
We will be under no liability or further obligation in relation to the Goods if one of the following criteria is met:
You fail to provide notice as set above.
You fail to return the complete item including cushions and glass.
The defect arises from normal wear and tear of the Goods.
The defect arises from misuse of the Goods, negligence, wilful damage or any other act by You or any third parties.
The defect arises from an Act of God.
Our acceptance of returned Goods will be deemed to be upon inspection of them by us. If the Inspection is not passed, You will bear the cost of returning the Goods and a refund/replacement will not be arranged.
Acceptance of the Goods will be deemed to be upon inspection of them by You and in any event 48 hours after delivery.
Goods received in Error
If You have received Goods in error, please inform Us of this as soon as possible. In most cases We will be able to arrange collection and/or replacement of the correct items if still required.
Warranty
All of our products carry a 24 month Manufacturer Warranty and this covers the structural frame and defects. Cushions are only covered for manufacturing defects and does not cover wear and tear, or misuse. The glass is not covered after the initial 48 hours following delivery and must be reported within this period.
Delivery and Delivery Times
The ordered goods will be delivered to the address specified by the purchaser, unless otherwise agreed in the contract. Saddle & Sail Unipessoal Lda reserves the right to make a partial delivery if this is advantageous for a speedy processing.
FREE Delivery is offered to mainland Portugal and Spanish region of Andalusia. Where road accessibility is maintained to a modern standard. For remote areas, including secluded rural areas additional fees may apply. It is the responsibility of the purchaser to make Saddle & Sail Unipessoal Lda aware of any access difficulties prior to delivery. You will be either notified at the point of purchase if additional fees may apply, or once the product is being prepared for shipment. If you are aware that you live in a harder to access area, please be prepared to bear an additional fee.
Saddle & Sail Unipessoal Lda prefer to use their own transport in order to maintain quality control and care of the products. When our logistics team cannot make it to your region within an acceptable time for you to receive your goods, we will suggest a courier company to deliver the items on your behalf. If your order is in transit, we will send you a tracking number that will allow you to follow your order to the delivery location and keep you informed of the delivery date
If you wish to place an order to the outlying Islands belonging to Portugal or Spain, specifically the Azores, Madeira, The canary Islands, and Balearic Islands, sea shipping will be paid by the purchaser. We will deliver to the Depot or Port of your preferred shipping company as long as it is within the Portuguese mainland or Andalusia, for free. If you don’t know of a shipping company that can provide the onward transport to your destination, please ask the Marlo team as we have plenty of experience and recommendations for onward shipping.
Orders will be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
Time sensitive offers are valid once payment is confirmed.
Shipping information for individual products can be found on the respective product page.
The shipment of the ordered goods by Saddle & Sail Unipessoal Lda takes place after receipt of the purchase price.
Delivery can be expected within 14 days, (in most cases), if not sooner. In the most extreme case, the delivery period might be up to 6 weeks due to difficulties in the delivery schedule. If the goods cannot be delivered in time, Saddle & Sail Unipessoal Lda will notify the customer immediately.
Within Portugal and Andalusia, ES, Saddle & Sail Unipessoal Lda offers you a 2-man delivery service included within the cost of the furniture, which carries the furniture to your desired location and a curb-side drop off. Please note that this is not an assembly service. You must arrange this personally. If you are interested, we offer a premium delivery service for an additional €150+IVA to carry your furniture up to a third floor, unpack, assemble and remove all packaging for you.
If a delivery cannot be completed after the customer has confirmed their availability to the couriers, a re-delivery charge of €65 will be applied to the customer account.
Gas Products & Fittings
Please note that our firepit gas fittings come with a standardised head for the UK and German standardisation. Spanish and Portuguese gas suppliers use their own brand gas fittings, so they will need to replace the fire pit gas supply to be compatible with their gas bottles fitting.
Fire pits can also be adapted to connect to your building’s gas supply, where this is possible.
Legal Right of Withdrawal for Customers.
Customers have a statutory right of withdrawal.
Cancellation Policy
If you are a consumer, you have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item.
To exercise your right of withdrawal, you must send us
Email: hello@marlo.life
Telephone: +351 910 589 186
Saddle & Sail, Unipessoal Lda
Quinta da Encosta Velha
C.P. 2046A, Lote 152
8650-067 Budens
Portugal
by means of a clear declaration (e.g., a letter or e-mail sent by post) of your decision to revoke this contract.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
Please note that we will only arrange the refund once the following conditions have been met:
a) The customer must disassemble the furniture and stow it in the original packaging.
b) The furniture must be in perfect condition - unless damage has been caused by the delivery - so that the furniture can be resold.
c) You can produce a return receipt showing that you have actually sent the goods back to Saddle & Sail Unipessoal Lda.
d) The customer must organise the return shipment independently.
e) The costs incurred by the return shipment are to be borne by the customer, not by Saddle & Sail Unipessoal Lda.
f) The customer is only responsible for any loss in value of the goods if this loss is due to a handling of the goods that is not necessary for the inspection of the condition, properties and functioning of the goods.
g) Saddle & Sail Unipessoal Lda has confirmed the receipt of the returned goods in the warehouse and has made sure that the goods are in the original carton and in perfect condition.
h) Saddle & Sail Unipessoal Lda will only arrange for a refund of the value of the goods once the above criteria have been met.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The time limit is granted if you send the goods before the end of the period of fourteen days.
Exclusion of Liability
I. Saddle & Sail Unipessoal Lda is liable without limitation for breaches of duty by Saddle & Sail Unipessoal Lda or its representatives or vicarious agents that are based on intent or gross negligence. If an essential contractual obligation - i.e., an obligation, the fulfilment of which enables the proper execution of the contract in the first place and on the observance of which the purchaser may regularly rely - is breached by simple negligence, the liability of Saddle & Sail Unipessoal Lda is limited to the damage foreseeable at the time of conclusion of the contract and typical for the contract. In all other respects, the liability of Saddle & Sail Unipessoal Lda - also for vicarious agents - is excluded.
II. the exclusions and limitations of liability provided for in paragraph 1 do not apply in case of injury to life, body and health as well as for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
III. For all direct or indirect references to www.marlo.life with links to other sites on the Internet, Saddle & Sail Unipessoal Lda expressly declares that it has no influence whatsoever on the design and content of the linked sites.
Data Storage and Data Protection
Saddle & Sail Unipessoal Lda collects and stores the customer's data necessary for the business transaction. When processing the customer's personal data, Saddle & Sail Unipessoal Lda observes the statutory provisions. Further information can be found in our separate data protection declaration.
Final Provisions
I. Saddle & Sail Unipessoal Lda is entitled to make changes to the General Terms and Conditions at any time and without giving reasons, unless essential regulations of the contractual relationship (in particular type and scope, term, termination) are included. The amended terms and conditions will be sent to the customer by e-mail at least six weeks before they come into force. The amendments shall be deemed to have been approved if the user does not object to them within six weeks of receipt of the e-mail. If the customer exercises the right of objection, the amendments shall not become part of the contract and the contract shall continue unchanged. The right of termination remains unaffected.
II. Should individual provisions of this contract be invalid, this shall not affect the validity of the General Terms and Conditions in other respects. If an individual provision is invalid, the parties shall agree on a legally valid replacement provision which comes as close as possible to the legally invalid provision in economic terms. This also applies in the case of a loophole.